Terms of service

01Who this agreement is between

These terms are a contract between the company or person that opens an Stretto account ("you") and Stretto Software Lda. (Lisbon) or Stretto Tecnologia Ltda. (São Paulo), depending on the billing region you choose at signup ("Stretto", "we").

If you accept on behalf of a company, you confirm you are allowed to. Consumer protection laws that cannot be waived still apply where they apply.

02The service

Stretto is a hosted CRM: records, pipelines, tasks, email sending, an AI assistant and an API, as described on the features page at the time you use them. We may change or retire features; if a change removes something material from your plan, we tell account owners at least 30 days before.

Free plans are provided as-is and may be limited or discontinued with 30 days' notice.

03Your account and people

You are responsible for who you invite and for what they do with their role. Owners can remove anyone at any time. Keep credentials and API keys confidential; tell us promptly if you believe they are compromised.

Each person needs their own login. Shared logins break the audit trail and are not permitted.

04Your data

Everything you put into Stretto (records, files, email content, schema) is yours. We process it only to provide the service, as described in the Privacy policy and the Data Processing Agreement, and never to train AI models.

You can export it at any time via CSV or the API while the account is open.

05Acceptable use

Don't use Stretto to send email to people who haven't agreed to hear from you, to store data you have no right to hold, or to do anything unlawful. We enforce sending limits and may pause sending from a domain with unusual bounce or complaint rates while we talk to you.

Don't probe, overload or reverse-engineer the service beyond what the API documentation permits.

06Fees and billing

There is one plan. You pay monthly, in advance, for seats beyond the two included and for any capacity you reserve (email sends, records, custom objects and storage) at the prices on the pricing page. Reserved capacity is a hard limit; we never bill for usage you did not reserve.

Increases apply immediately and are prorated; reductions apply from the next billing date. Prices may change with 30 days' notice. Taxes are added where required.

07Availability and support

We aim for 99.9% monthly uptime excluding announced maintenance, and publish incidents on the status page. Support response times are those listed for your plan on the pricing page.

If we miss the uptime target in a month, paid accounts may request a service credit of 10% of that month's fee.

08AI assistant

The assistant reads only what the requesting user may see and never changes data without that user's explicit confirmation. Its outputs are suggestions; you remain responsible for what you confirm and send.

09Ending the agreement

You can cancel any time from settings. Cancelling closes the account immediately and permanently deletes its data; export before you cancel. We can suspend or end an account for breach of these terms after notice, or immediately for serious abuse or non-payment past 14 days.

10Liability

We are liable for direct damages up to the fees you paid in the 12 months before the claim. We are not liable for indirect losses such as lost revenue or data you did not back up through export, except where the law does not allow that exclusion.

11Changes and governing law

We may update these terms; material changes are emailed to owners 30 days before they apply. Continued use after that date is acceptance.

Portuguese law and the courts of Lisbon apply to EU-billed accounts; Brazilian law and the courts of São Paulo to Brazil-billed accounts.